a person answers

Ask first. Nobody has to buy anything to get an answer.

Most questions we get are the sensible ones: does this suit my trade, what happens to my old website, can you do it if I have no photos, are you actually a real company. All fair, all answered by a human — usually the same working day.

Send us a message Three fields are required, the rest just help us answer properly. Nothing is shared with anyone.
This is where the answer goes — everything here happens in writing.
Leave blank if you don't have one — that's why most people write.

What happens when you press send: the message goes straight to our inbox and you land on a short confirmation page. Nothing is stored anywhere else and nothing is passed on. If the form ever fails on your device, write directly to support@yourwebdesignagency.com.

Or reach us directly If you'd rather not fill anything in, all of these work just as well.
  • Email: support@yourwebdesignagency.com
  • Office hours: Mon–Thu 9:00–17:00, Fri 9:00–14:00 (CET)
  • Post: BalticTravel Inh. B. Schimpke e.K., Arndtstr. 7, 22085 Hamburg, Germany
  • Commercial register: Handelsgericht Hamburg, HRA 101961

Everything runs in writing, and that is deliberate. We're in Germany and you're probably not, so a shared hour on the clock would mean one of us getting up early. Email ignores time zones entirely — write at whatever hour suits you, and an answer comes back within one working day. Nothing to schedule, no window to catch.

Who you'd be dealing with →

What happens after you write

No autoresponder sequence, no sales funnel, no follow-up campaign. Four steps, and you can stop at any of them.

four steps
1 A person reads it Not a routing system. Usually the same working day, always within one.
2 You get a real answer Written to your actual question. If your project doesn't fit what we do, that's what the reply says — including who might be a better fit.
3 You decide, in your own time There's no follow-up sequence and no second email asking whether you've thought about it. If you want to go ahead, you order when you're ready.
4 Or nothing happens Your details are used to answer your enquiry and nothing else. No newsletter, no list, no passing them on. See the privacy policy.

How fast you get an answer

Written out properly, because "we'll get back to you shortly" is not information. Everything runs through email, so there is no hour you have to hit.

the timetable
Typical response times, whatever hour you write
You write on You get an answer
MondaySame working day
TuesdaySame working day
WednesdaySame working day
ThursdaySame working day
FridaySame working day
SaturdayRead over the weekend, answered Monday
SundayRead over the weekend, answered Monday

Your time zone is not your problem here. Write at eleven at night if that is when you have a minute — the message waits, and the answer is with you within one working day. There is no appointment to book and no clock to beat.

Some questions are already answered

If yours is one of these, you don't have to wait for a reply — the answer is a click away.

faster than writing
"What does it cost, really?" $999 once and $25 a month. The full breakdown lists what's included, what's extra and what we don't do at all.

Pricing in full →

"How does it actually work?" Five steps with real timings, the complete list of what we need from you, and the five things that make it take longer.

The process →

"What would mine look like?" Eight sample projects across four industries, with a before-and-after you can click through.

Examples →

"Do I even need a website?" An honest article about when it's worth it and when a map listing is genuinely enough.

Read it →

"Is my current site outdated?" A twelve-point checklist you can run through in five minutes without asking anyone.

Run the checklist →

"Are you a real company?" Registered in Hamburg, entered in a public commercial register, with a named owner and an address you can check.

The imprint →

Already decided?

Then you don't need to write first. Pay the $999, answer ten minutes of questions, and look at a finished website in seven days.

See pricing and start Read the FAQ