Sorted into five groups. Where the honest answer is "it depends" or "we don't do that", it says so — a FAQ that only contains flattering questions is a brochure with a different layout.
For everything listed as included, yes. The only recurring cost is $25 a month for hosting and maintenance.
The only way to pay more one-time is to ask for something from the optional extras list — and that is always agreed and priced in writing before any work starts. There is no discovery phase that quietly grows the invoice.
Because the whole model depends on not spending weeks on proposals, deposits, contracts and chasing invoices. You pay, we build, you review, we publish.
If we billed afterwards we would need all of that administration back, and the price would not be $999. It is a real trade-off and we would rather name it than dress it up: you take on the timing risk, and in exchange the price is a third of the alternative.
The $999 is not refundable. Section 9 of our terms of service says so plainly, and it is worth reading before you pay rather than after: there is no trial period and no money-back guarantee.
That is the trade for the price. We start immediately instead of spending weeks on proposals and deposits, and that only works if a paid order is a firm order. So ask everything first — write to support@yourwebdesignagency.com and we will answer before any money moves.
What this does not touch are your rights under the law: if we simply failed to deliver, or delivered defective work and did not put it right, those remedies stay open to you. No clause of ours can remove them.
Any time, with effect from the following month. There is no minimum term and no cancellation fee.
The website stays yours: we hand over the files so you or another provider can host it. Your domain goes with you — it is registered in your name, and we release or transfer it to any registrar you choose at no charge. What stops is our hosting, backups, updates, small content changes, and the domain renewal being paid out of the monthly fee.
Where sales tax or VAT applies to your order, it is calculated and shown at checkout before you confirm anything, and it appears on the invoice that arrives by email.
The invoice carries our full company details and registration number, so it works for your bookkeeping.
Seven days from the moment your completed intake form comes back to us — not from the moment you pay. Then one to two days after you approve the draft, for publication and final checks.
Seven days is a working estimate, not a contractual guarantee, and the process page lists the five things that genuinely make it longer. Four of the five are on your side of the table, which is good news: they are avoidable.
About ten minutes for the intake form, and about fifteen minutes to look through the draft and send back corrections. That is the entire time commitment.
There are no meetings, no calls and no approval rounds. Everything runs by email, which is why it stays at half an hour.
One revision round is included, and a "round" means one consolidated list of changes, not a single change. Send everything in one email and we work through all of it.
If the direction is fundamentally wrong rather than the details, say so plainly in that email — it is far better to hear it once than to have you accept something you don't like.
That is a completely normal starting point and it does not change the price.
Up to five, structured around what your business actually needs — for many local businesses the honest answer is that three good pages beat seven padded ones.
Additional pages are an optional extra, agreed and priced before we start.
Yes, and this is not a footnote — it is the main design constraint. Every page is designed at phone width first and then expanded, rather than a desktop layout squeezed down.
We check every page down to 320 pixels wide, which is narrower than almost any phone still in use. There is no sideways scrolling anywhere on the site.
No. If you have one, we use it and handle the move — usually without any downtime. If you don't, we register one for you and set it up as part of the package.
Standard domain renewals are covered by the $25 a month. Premium domains that cost hundreds a year are not, and we would tell you before registering anything like that.
Not directly. The site is hand-built HTML and CSS rather than a content management system, which is a large part of why it loads fast and never breaks after an update.
Changes go through us and small ones are included in the monthly fee — you email, we do it, usually the same day. If editing it yourself matters to you, tell us before ordering, because this is the one part of the model that doesn't bend.
Not unless you order one specific extra. By default there are no analytics, no advertising pixels and no cookies of our own, and fonts are served from your own domain rather than fetched from a third party — so no cookie banner, a much smaller privacy footprint and a faster page.
The exception is the embedded booking widget ($299). A booking tool's widget is a third-party script that sets its own cookies, so a site carrying one does get a consent notice and names that provider in its privacy policy. A plain booking button pointing at your booking page — included in the $999 — does none of that, which is why we offer both.
If you later want visitor statistics, that is a conversation to have deliberately — not something we switch on quietly.
You do. The site, its content and the domain are yours from the moment it is built.
If you cancel the monthly plan, we hand over the files at no charge so you or another provider can take over. There is no export fee and nothing is held back.
With BalticTravel Inh. B. Schimpke e.K., Arndtstr. 7, 22085 Hamburg, Germany, trading as YourWebDesignAgency, registered at Handelsgericht Hamburg under HRA 101961.
Our services are offered to businesses rather than to consumers. The full details are in the imprint and the terms of service, and the company is in a public register you can check yourself.
We build an imprint and a privacy policy from the details you give us, describing what your site genuinely does — not a copied template describing trackers you don't have.
But we are not a law firm and this is not legal advice. If your trade has specific disclosure requirements — licensing, professional bodies, regulated advice — have your own advisor read the finished text. We would rather say this than let you assume otherwise.
Uptime is monitored as part of the monthly fee, so in most cases we know before you do and it is fixed without you being involved.
If you notice something first, email us and we look at it straight away. You do not need to diagnose anything or contact a hosting company yourself — that is what the $25 is for.
Small changes — hours, a phone number, a price, a new service line, a swapped photo — are part of the monthly fee for as long as you're subscribed. Email us and it's done.
A full redesign or a new page template is a new project and would be quoted separately. We'd tell you which one your request is before doing anything.
Ask it. Email gets an answer from a person, usually the same working day, and you are not buying anything by asking. If the answer is "we can't help with that", you'll get that too.