Terms of service

Last updated: August 2026

1. Who you are contracting with

Your contract is with BalticTravel Inh. B. Schimpke e.K., Arndtstr. 7, 22085 Hamburg, Germany, trading as YourWebDesignAgency ("we", "us"). Our services are offered to businesses, not to consumers.

2. What you get

For the one-time fee we design and build a website of up to five pages for your business, place the content you supply, make it work on phone, tablet and desktop, add a contact form and the legal pages, and publish it. One revision round is included: after you review the first version, you send us your changes in a single list and we implement them.

Anything beyond that is an optional extra under section 8. We do not build large catalogues, custom software or systems we would have to write from scratch. Where that is what you need, we say so rather than deliver an approximation of it.

3. Price and payment

The one-time fee is $999, payable in advance through our payment provider; section 9 sets out what happens if you cancel. Maintenance is $25 per month, billed monthly, starting when your website goes live. Prices are net; any taxes that apply depend on your country and business status and will be shown at checkout or on the invoice.

4. Delivery time

We aim to deliver the first version within 7 days. That period starts once we have received all the content we need from you and is a non-binding estimate, not a guaranteed date. If your project is larger than a standard business website, we will tell you before we start.

5. What we need from you

You supply your business details and any text, images or logo you want on the site, and you confirm that you hold the rights to use that material. We are not liable for third-party rights in content you provide. If we do not receive the content, the delivery period does not start.

6. Ownership

Once payment is complete, the finished website and its content are yours to use without limitation. On request we hand over the files so you can move the site to another provider. Any third-party components used, such as fonts or open-source libraries, remain under their own licenses.

Your domain. Where we register a domain for you, it is registered in your name and it belongs to you, not to us. A domain you already own stays yours throughout. You keep control of it at all times: on request, and in any case when maintenance ends, we release it or transfer it to a registrar of your choosing at no charge. The transfer itself follows the procedures and timescales of the registrars involved, which are outside our control.

7. Maintenance

The $25 monthly fee covers hosting, security and software updates, backups, and small content changes such as new opening hours, a changed phone number or a new photo. Larger changes such as additional pages or a redesign are quoted separately. Maintenance can be cancelled by either side at the end of any month. If you cancel, we hand over the files; hosting on our infrastructure ends with the cancellation.

Domain renewal. The monthly fee also covers the annual renewal of one standard domain for your site. Premium domains — those whose registration or renewal costs substantially more than a standard one — are not covered; we tell you before registering anything of that kind, and any such cost is agreed with you in advance. When maintenance ends, responsibility for renewing the domain passes back to you, together with the domain itself under section 6.

8. Optional extras and third-party services

Anything outside the package — additional revision rounds, extra pages, logo design, a second language version, a simple shop, or the integration or setup of a booking system — is agreed and priced in writing before the work starts and is invoiced separately.

Further sites. Where you order a site for a second, separate business, the one-time fee for each site after the first is $799 rather than $999, and the monthly maintenance for each such site is $20 rather than $25. Each site is otherwise governed by these terms in full. Additional locations or branches of a single business are extra pages on one site and are priced as extra pages.

Shop. Where we build a shop, payments run through a payment account held in your name, not ours. You are the seller in every transaction: the contract with your buyer, the goods or services themselves, prices, delivery, returns, warranty claims and any sales tax or VAT arising on your sales are yours, and we are not a party to them. The payment provider charges you its own fee on every sale and sets that fee itself. We do not receive, hold or forward your customers' money at any point.

Booking system. Where we set up or integrate a booking system, we configure and embed an existing third-party service in your name; we do not develop booking software. A link or button pointing at a booking service you already operate is part of the package and is not a booking integration for the purposes of this clause. That service sets its own prices and terms and is responsible for its own availability. We are not liable for its outages, price changes, changes in functionality or discontinuation. Bookings made through it are contracts between you and the person booking.

For both, the account with the third-party provider is yours, you accept that provider's terms, and you remain responsible for the personal data processed within it. If that provider changes or terminates your account, this contract is unaffected.

9. Cancellation and refunds

You can cancel at any time before the website is finished. How much of the fee comes back depends on how far the work has got when you tell us — and nothing in this section takes away rights the law gives you.

Before we start: the full $999 back. Work starts when we begin designing after your completed intake form reaches us. Cancel any time before that and you get the whole fee refunded, with no deduction and no questions.

After we start, before the first version: 70 % back. We keep 30 % of the fee for the work already done and the time set aside for you, and refund the rest.

Once we have sent you the first version: the work is substantially delivered and the fee is earned, so there is no refund from that point on. The included revision round stays open to you.

You can always show that we saved more. These are flat figures for simplicity, not a cap on your rights: if the work had barely begun, or we saved more expense than the deduction assumes, we refund the difference. § 648 of the German Civil Code applies. Write to support@yourwebdesignagency.com to cancel; we refund to the card you paid with, normally within 14 days.

If the fault is ours, this section does not limit you. If we fail to deliver at all, or deliver defective work and do not put it right within a reasonable period after you have asked us to, the statutory remedies remain open to you, including withdrawing from the contract and recovering what you paid. Section 10 governs any claim for damages.

Maintenance is separate. The $25 per month can be cancelled at the end of any month under section 7. The month already paid for is not refunded, because hosting, updates and backups run to the end of it; nothing further is charged after that.

If you are a consumer. We offer these services to businesses (section 1). If you nevertheless contract as a consumer, the statutory rights you have as one — including any right of withdrawal — take precedence over this section.

10. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are liable only for breach of an essential contractual obligation and limited to the foreseeable damage typical for this type of contract. We do not guarantee any particular business result, search engine ranking or number of enquiries.

11. Governing law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Where legally permissible, the place of jurisdiction is Hamburg, Germany.

12. Sample projects are invented

Every example, sample site, before-and-after demonstration, business name, menu, price list, appointment time and screenshot shown anywhere on this website is fictional and created by us for illustration. This includes, at the date of these terms, "Casa Verde Grill", "Riverside Physiotherapy" and "Miller & Sons Plumbing". No such client exists, none of these sites was commissioned or published, and none of the figures on them was measured.

Their sole purpose is to convey an impression of the design standard and of the kind of change a rebuild makes. They are not references, case studies, testimonials or a promise of any particular result — see also section 10. Where we one day show real client work, it will be named as such, with the customer's consent and a link to the live site.